We are here to help. Whether you have run into trouble using the bill checker, found a bug, have a suggestion for improving the site, or just want to ask a question, this page is the right place to start.

What We Can Help With

Send us a message about any of the following:

  • Bug reports: If something on the site is not working as expected (a bill not loading, a button not responding, a page error), let us know and we will look into it.
  • Feature suggestions: If there is a utility provider we should add, a feature you wish the tool had, or a bill format that does not display correctly, your feedback helps us prioritize updates.
  • Content corrections: If you spot an outdated fact, an incorrect tariff rate, or any other content issue, please tell us so we can correct it.
  • General feedback: Anything else you want to share about your experience using our service.

What We Cannot Help With?

To save you time, here is a quick guide on what to contact us about and what to take to your utility provider directly. We cannot help you with:

  • Billing disputes: If you believe a bill amount is wrong, contact your utility provider’s helpline or sub-division office.
  • Payment status confirmation: If you have paid your bill but it still shows as unpaid, contact your utility provider for the official record.
  • Detection bills: Disputes about Detection Bills must be filed with the utility provider in writing.
  • New connections, name transfers, meter changes: All of these go through the utility provider’s customer service centre.
  • Power outages and load shedding: Contact your utility provider’s helpline.
  • Tax matters: Income tax, GST, or other tax queries on your bill should go to the relevant authority or your utility provider.

We are an independent service that helps you access your bill. We are not a customer service centre for any utility provider.

How to Reach Us?

The fastest way to reach us is through the contact form on this page. Fill in your name, email address, the subject of your message, and a short description of what you want to discuss.

You can also reach us at:

  • Email: [contact@https://utilitybillchecker.com/]

Response Time

We try to read and respond to every legitimate message within two to three business days. During busy periods or holidays, replies may take slightly longer. If your question is urgent and relates to your bill, contact your utility provider directly through their helpline.

Spam and Abuse

Please do not use our contact channels for spam, mass marketing, or harassment. We reserve the right to ignore or block messages that violate these expectations.