This Privacy Policy explains how [Our Utility Bill Checker] collects, uses, and protects information when you use our website. We respect your privacy and are committed to handling any information you share with care. By using our website, you agree to the practices described in this policy.
Information We Collect
We have designed [Our Utility Bill Checker] to require as little personal information from users as possible. You do not need to register, log in, or share your name, address, or contact details to check a bill. That said, certain limited information is collected automatically when you visit our website.
Reference numbers and consumer IDs
When you enter a 14-digit reference number, a customer ID, or a gas consumer number to check a bill, we send that value to the relevant utility provider’s system to retrieve your bill. We do not permanently store this number or link it to your personal identity. After your session ends, the search is gone from our records.
Bill content
The bill itself is displayed to you and never retained on our servers. We act as a relay between you and the utility provider system.
Standard log data
Like most websites, we automatically log basic technical information when you visit. This includes your IP address, browser type, device type, operating system, the pages you visited, the time and duration of your visit, and the website or search engine that referred you. This data is used only to understand how the website is being used and to improve performance and reliability.
Cookies
We use cookies (small text files stored on your device) for several purposes: to remember your preferences during a session, to support our analytics service, and to display advertisements through advertising networks where applicable. You can disable cookies in your browser settings if you prefer, though some site features may not work as expected.
How We Use This Information?
The information we collect is used only for the following purposes:
- To provide the bill checking service you requested
- To analyse traffic patterns and identify problems with the site
- To improve performance, fix bugs, and add helpful features
- To prevent abuse, fraud, or attacks on our infrastructure
- To comply with legal obligations if required
We do not sell, rent, or trade your information with any third party for marketing purposes.
Third-Party Services
To run the website effectively, we use a small number of trusted third-party services.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit (without identifying you personally) and reports it back to us in aggregate form. You can opt out of Google Analytics across all websites you visit through Google’s opt-out tools.
Advertising networks (where applicable)
Some pages of our website may display advertisements served by third-party ad networks like Google AdSense. These networks may use cookies to show you relevant ads based on your browsing history. They operate under their own privacy policies, which you can review on the respective networks’ websites.
Utility provider portals
When you check a bill, your reference number is sent to the relevant utility provider’s official system. The utility provider’s own privacy practices apply to data they collect on their end.
Cookies in More Detail
Cookies on our website fall into three broad categories:
- Essential cookies are required for basic site functionality, such as remembering language preferences or session data.
- Analytics cookies help us understand how the site is being used in aggregate.
- Advertising cookies (where applicable) help advertising networks show relevant ads.
You can review and manage cookies through your browser settings. Most browsers also offer a ‘‘Do Not Track’’ option, which we honour where technically possible.
Data Security
We use reasonable technical safeguards to protect any data we do collect, including encrypted connections (HTTPS) for all traffic between your device and our website. That said, no system on the internet can be guaranteed to be completely secure. By using our website, you accept this inherent limitation.
Data Retention
We retain server logs and analytics data for a limited period (typically up to 26 months) for legitimate operational and security purposes. Reference numbers and bill content are not retained beyond your active session.
Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it from our systems.
Your Choices and Rights
You have the right to:
- Use the website without providing any personal information beyond the technical data automatically collected
- Disable cookies through your browser
- Opt out of Google Analytics
- Request information about what data we hold about you
- Request the deletion of any data we may have
To exercise any of these rights, please contact us through the Contact Us page.
International Users
This website is operated from Pakistan and primarily serves Pakistani consumers. If you are accessing the site from elsewhere, please note that your information may be processed in Pakistan, which may have different data protection laws than your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted prominently on this page. Continued use of the site after a change indicates acceptance of the revised policy.
Contact
For any privacy-related questions or to exercise any of the rights described above, please reach us through our Contact Us page.